Frequently Asked Questions

We’re here to make healthy eating easy! If you don’t see the answer to your question here, please
give us a call at 800-442-3438 or email customersupport@sshe.com. Our customer service representatives and expert dietitians will be happy to help.

How does the Seattle Sutton’s Healthy Eating program work?

Our program offers a preset menu of 105 different, freshly prepared meals in a 5-week rotation. To reach the total calories for your plan, we recommend adding servings of low-fat dairy per day - 2 servings for our 1200 calorie plan and 3 servings for our 1500 or 2000 calorie plan. A serving of dairy can be replaced with another item of your choosing equal to 80-100 calories. Examples include low-fat yogurt, plant-based milk, a serving of fruit, or 3 cups of air-popped popcorn. If you choose to omit the milk servings without a replacement your meal plan will be 200-300 calories less. For example, if you choose the 1500 calorie vegetarian plan and do not add 3-servings of skim milk or a replacement, the meal plan would average 1200 calories.

To get started, simply select a daily calorie level plan that works for you. Options are the 1200 or 2000 calorie traditional meals, or our 1500 calorie vegetarian option.

Then choose how many meals you would like to receive. We offer meal packages by the full week with a total of 21 meals, the weekdays plan made up of 12 meals, or the weekend plan which contains 9 meals.

Are your meals Diabetic/Heart/Sodium/Renal condition friendly?

Our meals fall within the guidelines of the AHA (American Heart Association) and ADA (American Diabetes Association). You can review the daily nutritional information by visiting our Plans & Pricing page then scroll down to find the nutritional content tabs.

If you have more specific questions related to your condition or the nutritional information, feel free to contact us. Here at Seattle Sutton’s Healthy Eating, we have great medical and nutritional professionals, on staff who are qualified to speak to you about your specific dietary needs. To reach them, simply call our toll free number 1-800-442-3438 and ask to speak with one of our nutritional professionals.

How are you different than your competitors such as HelloFresh or Blue Apron?

We are much different, and better! With our program, there is no planning, shopping, or cooking! As our founder likes to point out, “We don’t even mess up your kitchen.” Plus every meal is calorie-and-portion controlled by a registered dietitian and prepared by a trained chef. Simply reheat and enjoy!

Why should I order 21 meals per week? (7 breakfasts, 7 lunches and 7 dinners)?

If you're interested in weight loss or healthy eating, let us do all the work for you! You will feel less frustrated and have better results without planning, shopping and cooking. We do also offer smaller weekday or weekend meal set packages for those seeking meals for convenience.

Are there ordering and cancelling deadlines?

If you live in the Chicagoland area or get orders from our Ottawa - Corporate HQ, all orders must be placed no later than 10 am the Friday before you are expecting your next delivery or pickup. To cancel or change your order, simply contact your local facility, login to our website, or call our toll free number (800) 442-3438.

For our National Home Delivery service, orders that are shipped UPS, the deadline to order each week is no later than 10 am Central Time on Friday for delivery the following Tuesday and or Friday. To make any changes, login to our website, or call our toll free number (800) 442-3438.

For your convenience, no matter how you order or have your meals delivered, we offer recurring orders service. This saves you the time and hassle of logging in or calling us every week to continue your plan. Our system will simply copy your most recent order and repeat each week.

We have no gimmicks, extended commitments, or requirements to keep your order going. Should you need to make any changes, simply contact us no later than the Friday deadline.

How are SSHE home delivery fresh meals sent?

Our meals are freshly prepared, packaged in special air-tight containers, then placed in a shipping box with insulated material to maintain their quality and freshness. This process meets the highest standards of safety and quality. All meals are manufactured in our USDA facility.

How long will my Seattle Sutton's Healthy Eating meals remain fresh?

SSHE meals remain fresh 5 days from the day you receive them and should be consumed before the best by date on each meal label. Always keep your meals refrigerated at 35-40 degrees Fahrenheit. While it may impact the freshness of our meals, should you need to, you can freeze meals that do not contain fresh fruit or vegetables (in particular lettuce or spinach salads).

What is the recommended reheating method?

Generally, meals can be reheated either on a microwave safe plate or in the plastic container they come in for 1-3 minutes. Our containers are BPA and phthalate free, however, it is important to remove the plastic film from the top.

Keep in mind that every meal is different, and we do include meal preparation instructions on every label, related to that specific meal. Be aware that with some meals you will be required to remove some items such as fruit or other items that are not intended to be served warm.

It’s ok to be creative! You can reheat your meals with other methods than the microwave if you choose to do so. For example, our flatbread pizza meals are great reheated in a pizza or toaster oven.

Are SSHE meals okay if the film is domed (bubbled)?

Our airtight seal is in place to keep your meals fresh. Doming of the seal is normal and will not affect the quality, taste or freshness of your meals. Many times, the domed lid is simply caused by gas that is release from fresh vegetables and beans.

What should I drink with my selected meal plan?

We recommend:

- 6 glasses or more of water each day
- 2 eight ounce glasses of fat-free milk daily for 1,200 calories
- 3 glasses for 1500 and 2,000 calories

What if I'm invited out for dinner?

Go, and don't feel guilty! Just order carefully - salad with dressing on the side, baked potato, broiled fish or chicken, one serving of bread/margarine and fresh fruit for dessert. Drink sparkling mineral water with a twist.

If I am still hungry or need a snack throughout the day, what should I add?

While we do not encourage snacking, we do realize that on occasion, increased activity can lead to the bodies need for a few more calories to get though the day. Healthy choices to add include the following: (numbers are approximate, see label when purchasing)

70-100 calories: One serving of fresh fruit
40-60 calories: One cup air popped popcorn
80-130 calories: One cup low fat yogurt
100-150 calories: One half cup frozen yogurt
80-120 calories: One medium baked or boiled potato
40-100 calories: One cup green vegetable
55-90 calories: One slice whole grain bread

Are the shipping materials and containers recyclable?

Yes, all of our meal containers and shipping materials are recyclable. You can set these items out with your recycling weekly or based on your locality, take them to a recycling center. Keep in mind that each area and service have individual rules for the items they take. To learn more about where to recycle these items in your area, visit www.epspackaging.org

I don't want to lose weight. Can I still be on Seattle Sutton's Healthy Eating?

Absolutely! Our program is used by many for convenience reasons. However, if you take in less calories than you expend (work, exercise, etc.), then you will lose weight. You may need to add calories in order to maintain your current weight. Just be sure to choose healthy nutritious items.

Are you compatible with my certain allergy?

There are 8 main allergens; milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans. The only allergen we are compatible with is shellfish. Many of our meals are free of certain allergens, but we don’t offer a specific plan geared to a specific allergen besides shellfish.

What is the cost of each meal plan?

Our most popular plan is as low as $155/Week (about $7/Meal) plus any shipping costs. Click here to find pricing for delivery or pickup options in your local area.