Ordering Questions

How do I place an order?

First register or log in if you are already registered. Then, choose your meal plan and select pick-up or delivery if you reside in an area with a local distributor. If you live in our National Home Delivery area, shipping is only available. Once you have made your selection, then enter your billing information and submit. Then your order is securely processed and transactions are processed immediately through Authorize.net.

Do you have an ordering deadline?

For orders placed through distributors, the deadline to order each week is 7 PM Central Time on Thursdays for pick-up/delivery the following Monday and Thursday. Some locations will still accept late orders on Friday, before 2 PM Central Time. Your local distributor arranges payment and pick-up/delivery. Please call 1-800-442-3438 for store hours.

For National Home Delivery orders, the deadline to order each week is 12 Noon Central Time on Friday for delivery the following Tuesday and Friday.

What does a recurring order mean?

You may opt during the ordering process to select "recurring order" which allows clients the choice to receive meals as long as they like without having to re-order each week. To discontinue a recurring order, contact your distributor (800-442-3438) before Friday, 12 noon CST, to stop meals for the following week. This deadline of Friday, 12 noon CST is also the ordering deadline for placing an order to start the following week.

Can I change my default location if I want to pick-up from a different distributor location?

Yes, when you log in simply "change location" and select a new location by entering the zip code or searching for a nearby location on the map.

Is delivery available?

Yes, check with your distributor about the time and cost of delivery to your home or office. Delivery is twice weekly. For National Home Deliver, check eligibility based on where you live or where you intend to have the meals shipped. All meals ordered through National Home Delivery are shipped by our third party shipping partner.

Why should I order 21 meals per week? (21 meals-7 breakfasts, 7 lunches and 7 dinners)

If you're interested in weight loss or healthy eating, let us do it all for you! You will feel less frustrated and have better results without planning, shopping and cooking.

Is there any possible alternative to 21 meals?

Yes, for those seeking meals for convenience please visit "Choose A Plan" for the plan that's right for you and your lifestyle.

What is the minimum amount of weeks I can order?

It is a weekly program, so you may order for as many weeks as you like. We also offer half-week options.

What week menu will I be starting on?

Our menus rotate for 5 weeks without repeating meals during that time. So, the particular week your order is placed will determine what week you will begin with (for example, you could start with week 3, then 4, 5, 1, and then 2).

May I cancel my order?

Seattle Sutton’s Healthy Eating meals are freshly prepared. After an order has been placed, your fresh fruit, produce and all the other ingredients are ordered. If you have a sudden emergency, please arrange for a friend or relative to pick-up your meals.

What should I do if I'm delayed or unable to pick-up my meals?

Contact the distributor or have someone else call on your behalf before the designated closing time if a delay should occur. If you ordered through National Home Delivery, you were provided with a confirmation. Please arrange with a friend or relative to receive your meals, so your meals don’t spoil. You may contact us at 1-800-442-DIET (3438) to inquire when it will arrive so you can make the necessary arrangements. Every effort will be made by us to provide you with excellent service.

Does insurance cover this plan?

It depends on your insurance company and the plan you have -- we’ve heard of instances where clients have had their insurance cover the cost of our meals. We recommend you contact your insurance company to find out if they offer this as part of your plan.